We don’t use it very often at all because, to be perfectly honest, when we receive requests, so we have had things like: how many people are employed at the council called Dave?, and other such interesting things, it is actually easier just to deal with the request than it is to refuse it. Because when you refuse it, people assume that you are calling them vexatious, not the request, that is a perception, I know, but they get very aggrieved about it, quite obviously. They then complain and the time it takes to deal with the complaint actually is more time-consuming and costly in resources than to actually just attempt to answer the request in the first place. So one of the reasons why we don’t use it that often is just because sometimes it is simpler, cheaper and less cost effective -

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